On a couple CK71 units, there is a lag when the Enter key is pressed to send the data. Several other units are working as expected.
If the issue:
occurs on a couple out of a larger population
working units have the same firmware version
wireless connection is solid
try clean booting one of the units.
A clean boot erases the memory in the mobile computer, including all applications and data files, with the exception of those found in the Flash File Store, or any removable storage. If the computer seems to be locked up, try cold booting it. If this process does not work, use a clean boot to get the computer up and running for further troubleshooting.
It is possible perform a clean boot using the mobile computer. Note: It is also possible perform a clean boot using the SmartSystems Console. Right-click on the mobile computer and select 'Intermec Power Tools' > 'Clean Boot Device'.
Steps to perform a clean boot are:
Press the Power button to suspend the computer. Select Hibernate.
Remove the battery pack from the back of the computer.
With a stylus, press the Reset button in the battery cavity. The reset will be the left button in the cavity and will be the bigger of the two.
Insert the battery back into the computer, and immediately press and hold the Power button and Volume Down button (the lower blue button on the right side of the unit).
Continue to hold the Power button and the Volume Down button until message 'Release IO Button' appears.
Press any two-key sequence. i.e: Volume Up and then Enter.
Repeat again the same two-key sequence. i.e: Volume Up and then Enter. Important Note: If the two-key sequence is not repeated in the same order, then the clean boot process will be aborted and the device will reboot normally.
After completing the two-key sequence, the device will start proceed with the clean boot process. Once finished, device will boot up showing up the 'Home' screen.
If the issue persists, contact Honeywell Product Support.