Error code 13 displayed on the Stratos bioptic scanner with integrated Mettler Toledo DIVA scale.
Error code 13 is an indication that there is a communication problem between the Stratos scanner and the integrated Mettler Toledo DIVA scale. This error condition can be attributed to one of the following setup scenarios and is normally associated with a Singe cable scanner/scale configuration:
The scale is configured for dual cable operation (scale has separate cable connection to host Point of Sale machine) but the scanner is programmed for single cable operation (Single cable to Point of Sale for both scanner & scale data).
The scale type designation is incorrect on the scanner.
A scale to host cable is connected to the Stratos but the scanner/scale is programmed for Single cable operation.
The scale to scanner cable connections are not pushed fully home.
The scale has a hardware defect.
The solutions for the above scenarios are as follows:
Program the scale for Single cable operation using the 'Scale = Single Cable Interface' barcode on page 23. Note: The 'Scale Save Data' code to save the setting on the scale needs to be scanned (see page 2).
The 'Scale type' designation is a setting for the scanner to tell it what scale is connected. Scan the 'Type K Diva Scale' code on page 2.
Remove the cable from the scale to host RS232 port.
Ensure the cables connections are pushed home fully into the RJ sockets on the scanner and that the connectors are the correct way round.
If still not communicating and receiving Error 13, the scale needs to be serviced.